Privacy Policy

Last Updated: 12/12/2025

Green Hill Sports Ltd. (“we”, “us”, “our”) is committed to protecting your personal data in accordance with the DIFC Data Protection Law DIFC Law No. 5 of 2020 (“DIFC DP Law”) and applicable regulations.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or interact with our services.

1. Data Controller Information

Data Controller:
Green Hill Sports Ltd
Unit P2-03, Level P2, Park Towers, DIF Center, Dubai, UAE
Email: info@greenhillsports.com
Phone: ‪+971 54 464 7601
Website: www.greenhilsports.com

If you have any questions regarding your personal data, you may contact us using the details above.

2. Categories of Personal Data We Collect

We may collect the following categories of personal data:

2.1 Data You Provide Directly

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by third-party providers)
• Account and login details
• Communications with us (emails, messages, support requests)

2.2 Automatically Collected Data

• IP address
• Device information
• Browser type
• Cookies and tracking technologies
• Usage and interaction data on our website

2.3 Data From Third Parties

• Payment processors
• Delivery and courier partners
• Analytics providers
• Marketing platforms (if consented)

3. Lawful Bases for Processing (As per DIFC Law Art. 10–12)

We process personal data only when we have a lawful basis:

1. Consent – when you voluntarily provide permission (e.g., cookies, marketing).
2. Performance of a Contract – to fulfill orders and provide services.
3. Legal Obligation – tax, accounting, fraud prevention, compliance.
4. Legitimate Interests – website security, analytics, service improvement.
5. Vital Interests – extremely rare cases for safety.

Where consent is required, it is obtained in accordance with Article 7 of the DIFC DP Law.

4. How We Use Your Personal Data

We use your data for the following purposes:

• To process and fulfill your orders
• To verify payments and manage transactions
• To provide customer support
• To manage your account
• To send service or policy update emails
• To send marketing communications (only with consent)
• To analyze website usage and improve performance
• To detect and prevent fraud, security issues, or misuse
• To comply with legal and regulatory requirements

5. Consent Collection (Art. 7)

Consent is obtained through a clear, affirmative action and is:

• Freely given
• Specific
• Informed
• Unambiguous

No pre-ticked boxes or silence are used to obtain consent.
You may withdraw your consent at any time (see Section 6).

Records of consent are maintained as required under the law.

6. Withdrawal of Consent (Art. 7 & Reg. 9.3)

You have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of previous processing.

You may withdraw consent by:

1. Clicking the permanent “Manage Preferences / Withdraw Consent” link in our website footer.
2. Adjusting cookie preferences through our cookie settings.
3. Emailing us at info@greenillsports.com with your withdrawal request.

A confirmation email will be sent once your request is completed.

7. Cookies and Tracking Technologies

We use cookies to improve performance, personalize content, and analyze usage.

7.1 Cookie Banner (Displayed at First Visit)

• “Accept All Cookies”
• “Reject Non-Essential Cookies”
• “Manage Preferences” (opens cookie settings)

7.2 Types of Cookies Used

• Necessary cookies
• Functional cookies
• Performance cookies
• Analytics cookies
• Marketing cookies (only with consent)

Full details are available in our Cookie Policy.

8. Retention of Personal Data

(As per DIFC DP Law Art. 29)

We retain your personal data only for as long as necessary for:

Data Type	Retention Period
Customer account data	While active + 7 years
Order and transaction records	7 years (legal requirement)
Marketing data	Until consent withdrawn
Cookie & analytics data	As per cookie lifespan
Customer support communication	Up to 3 years
Legal or compliance records	As required by law

After retention periods expire, data is securely deleted or anonymized.

9. Sharing Your Personal Data

We may share data with the following categories of third parties:

9.1 Service Providers (Processors)

• Payment gateways (e.g., PayPal, Stripe)
• Shipping & courier companies
• Customer support tools
• Analytics providers
• Cloud hosting providers
• Email and marketing platforms (if consented)

9.2 Legal and Regulatory

We may disclose data if required by the:

• DIFC courts
• DIFC Commissioner of Data Protection
• Other lawful authorities

We do not sell your personal data.

10. International Data Transfers (Art. 27–28)

Your data may be transferred outside the DIFC.
We ensure all cross-border transfers include:

• Adequate level of protection; or
• Standard Contractual Clauses (SCCs); or
• Approved safeguards

All transfers comply with DIFC law.

11. Security Measures

We implement appropriate technical and organizational measures, including:

• Encryption
• Access controls
• Secure servers
• Firewalls
• Staff training
• Regular audits

However, no system is 100% secure, and we cannot guarantee absolute protection.

12. Your Rights Under DIFC Law (Art. 31–38)

You have the following rights:

1. Right to Access
2. Right to Rectification
3. Right to Erasure
4. Right to Restriction of Processing
5. Right to Data Portability
6. Right to Object
7. Right to Withdraw Consent
8. Right not to be subject to automated decision-making

You may exercise your rights by contacting info@greenhillsports.com
We respond within the timelines set by DIFC law.

13. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or significant effects.

If we introduce such features in the future, we will notify you and ensure full compliance with Article 38.

14. Links to Third-Party Websites

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third parties.

15. Updates to This Privacy Policy

We may update this policy to reflect legal, technical, or business changes.
All updates will be posted on this page with a new “Last Updated” date.

16. How to Contact Us

If you have any questions or wish to exercise your rights, contact:

Data Protection Officer (if applicable):
Hamza Irfan
Email: hamza@greenhillsports.com
Address: Unit P2-03, Level P2, Park Towers, DIF Center, Dubai, UAE

Phone: ‪+971 54 464 7601

17. Right to Lodge a Complaint

You may file a complaint with:

DIFC Commissioner of Data Protection
Website: https://www.difc.com/business/registrars-and-commissioners/commissioner-of-data-protection (Data Protection section)

We encourage you to contact us first to resolve any concerns. Contact Details are as under;

Green Hill Sports Ltd.
Email: info@greenhillsports.com

Phone: ‪+971 54 464 7601
Address: Unit P2-03, Level P2, Park Towers, DIF Center, Dubai, UAE